Privacy Policy

Effective Date: 11.03.2026

Sort Your Home (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Sort Your Home is a UK-based business providing home organisation and handyman services.

If you have any questions about this Privacy Policy or your personal data, please contact:

Email: info@sortyourhome.co.uk

2. What Information We Collect

We may collect and process the following personal data:

Information You Provide Directly

Full name
Email address
Phone number
Billing address

This information is typically collected when you:

Submit a contact form
Enquire about our services
Book a service

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on the site

This data is collected using cookies and analytics tools.

3. How We Use Your Information

We use your personal data to:

Respond to enquiries
Provide and manage our services
Process payments
Send service-related communications
Improve our website and services
Comply with legal obligations

We do not currently use your information for email marketing.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contractual necessity – to provide services you request
Legitimate interests – to improve our services and website
Legal obligation – to comply with tax and legal requirements
Consent – where required for cookies

5. Payment Processing

Payments are processed securely via Stripe. We do not store full card details on our servers. Stripe processes your payment information in accordance with their own privacy policy and security standards.

6. Third-Party Services

We use trusted third-party services to operate our business:

Google Analytics – to analyse website usage and improve performance
Stripe – to process payments
Mailchimp – for potential email communication (we do not currently run marketing campaigns)

These providers may process data on our behalf and are required to handle your data securely and lawfully.

7. Data Sharing

We do not sell, rent, or trade your personal data.

We may share your information only:

With service providers necessary to deliver our services
If required by law or legal process

8. Data Retention

We retain personal data only as long as necessary to:

Provide services
Meet legal, tax, and accounting obligations
Resolve disputes

When data is no longer required, it is securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data from:

Unauthorised access
Loss or misuse
Disclosure or alteration

While we take reasonable steps to protect your data, no method of internet transmission is completely secure.

10. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict or object to processing
Request data portability
Withdraw consent where applicable
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please email:
info@sortyourhome.co.uk

11. Cookies

Our website uses cookies to:

Ensure the website functions properly
Analyse website traffic
Improve user experience

You can manage or disable cookies through your browser settings. Where required, we will request your consent before placing non-essential cookies.

12. Children’s Privacy

Our services are intended for adults only. We do not knowingly collect personal data from children under 18.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.